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Franchise Blog

Perfect Maid Service?

  Frank Berger  |    Jul 17, 2010 5:59:31 AM  |    Founders Blog,  |    Franchise Opportunities
photo by pasotraspaso

A recent post “Service: Problem with Perfection” by Tom Peters provides and interesting perspective on the problem with perfection as follows…


“You know what the problem with perfection is? You don’t remember anything, because it was perfect. The literature is very, very, very clear. And it’s bizarre and it’s perverse, but then of course so are human beings. The happiest customer of all will be a customer who had an awful problem with you, and then you made a brilliant comeback. You overwhelmed them with your responsiveness, your thoughtfulness, your courteousness, your follow up, and so on.”


Is perfect Maid Service the ultimate goal? We all intuitively know that delivering perfect maid service is the goal, but ironically it’s recovering from bad house cleaning service that earn us a spot in our clients hearts. I for one, believe striving for perfection on every house cleaning is the only way to go.

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