There's a little backstory about this multifaceted review written by Leanne E. recently on Yelp for You've Got Maids of Orange County.  Earlier in the week, Leanne tells the readers that she was won over before she even had service from owner Josh Melendez simply because of the thoughtful reply to a disgruntled reviewer. Leanne was quite impressed and thought it was a "nice touch" which initiated her own experience with the OC team. Here is Part 1 of the review.  The Pre-Clean Post: 

After Josh and crew worked their magic on Leanne's home, it gets even better! She knew the readers wanted to know what her experience was like.  After all, how often do you gain a new customer through a negative review?  Josh doesn't disappoint! Leanne was kind enough to circle back and share her personal experience with You've Got MAIDS. Check out Part 2- The Post-Clean Update: