World Class Service Based on Disney!
When I think about great customer service I always remember the time I was in Disney World.
One night after a long day of riding rides and checking out the various attractions at the Magic Kingdom, we decided we wanted to have dinner at a restaurant located outside of Disney World.
I called down to the concierge desk and asked for a taxi and was told that it would be there in about 5 minutes. We went down to the concierge stand to wait on the taxi and the concierge invited us to sit while we waited. He assured us that it would be there at any minute.
About 5 minutes later a Disney World van pulled up and the driver jumped out and said that he was going to drive us to the restaurant. Apparently the taxi was going to be another 5-10 minutes and they did not want us to have to wait. Again...we were not going to a Disney World restaurant!
I asked how much the ride would cost and the driver responded "it is compliments of the resort for the inconvenience you have had for waiting for the taxi".
This may not seem like a big deal, but to me it is the little details like this that makes Disney World one of the world leaders in customer service!
Why did I share this story? I am a true believer in providing World Class Customer Service at every opportunity and that the most successful organizations stick to this philosophy.
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