I was encouraged when our Charleston franchise partner, Tom Christenson, decided to send his entire staff back through Maid University this week. He is investing in his maids ability to please their customers, and according to Paul Spiegelman’s article in Entrepreneur magazine that is an investment that should yield results.
People-centric businesses don't cut back on training in a crunch. We just finished an exercise to make sure everybody understands our brand. It took time and consulting fees weren't cheap, but everyone's connecting our strategy to their daily routines, with an eye to enhanced performance and client retention.