I had been using another national cleaning service for almost 20 years, and in the last year or so, I noticed the quality of the work was declining a bit. I just didn't feel that my home was thoroughly clean afterwards, and since I'm the type of person who doesn't complain unless there is a major problem, I thought I'd look elsewhere instead.. After reading the reviews for "You've Got Maids" (and seeing one of their cars parked down the street servicing another house in my neighborhood), I gave them call and was impressed immediately with the prompt, professional nature of their response and their scheduling system. My first cleaning was pre-pandemic, and I admire how they kept in contact with customers during the pandemic; once the restrictions were lifted, their crew came out once again, fully prepped about hygienic requirements and protocols. I've had over five cleanings now, and continue to be impressed. Usually, two or three cleaners arrive, get to work right away, and always check with me before leaving to see if everything is OK. They work diligently, efficiently. And yes, they do the "little things" that make a cleaning high quality instead of just satisfactory. I hope to use "You've Got Maids" for a long time. Their local managers are competent and attentive. Their cleaners are motivated. They have my strong recommendation.